Airtel tops list with maximum consumer complaints

New Delhi, June 6
Bharti Airtel has earned the dubious distinction of being the company facing the largest number of consumer complaints, according to latest government data.

As per the latest data available with the National Consumer Helpline (NCH), as many as 2001 complaint calls were received against Bharti Airtel between March 2010 and February 2011.


This was the highest number of complaints against a single company, followed by BSNL (1,986 complaints), Indian Oil (1,940), RCom (1,792) and Nokia India (1,616).

Other companies in the top-10 list in terms of number of complaints included Samsung India (1,560), SBI (912), BPCL (872), LIC (626) and ICICI Bank (569).

NCH is a public service project of the Consumer Affairs Ministry run by Delhi University and has been functional since March 2005.

It helps consumers in dealing with problems related to defective products, deficiency in services and unfair trade practices.

There are as many as five telecom-related companies in the top 10. It also consists of five public sector firms. Out of total calls, the maximum complaints (21 per cent) were for defective products followed by telecom (17 per cent) and banking sector (7 per cent). — PTI

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